Frequently asked questions

• Location & Transportation

  • What are the nearest transport links to Castilho Residence hotel?
    • Train Links: Rossio train station is a 15-minute walk away.
    • Underground Access: Rato metro station is within 10 minutes on foot.
    • Local Bus Stop: Avenida da Liberdade bus stop sits 0.8 km from the property.
  • What is the location of the accommodation?
    • On Foot: the centre of Lisbon – about 15 minutes.
    • Airport Drive: the guest house, 15 minutes from Humberto Delgado airport.
    • District: this property is in Santo Antonio, which is the main settlement of the island of Príncipe in São Tomé and Príncipe.

• Check-in/Check-out & Policies

  • What check-in and check-out options are available for guests?

    The guest house provides check-in hours from 16:00 until 22:00.

  • What policies should guests know about at Castilho Residence Hotel?
    • Supported Payments: Mastercard, American Express, and Visa are supported, together with other payment methods.
    • Reservation Terms: the guest house provides free cancellation options.

• Property Facilities & Services

  • What general facilities and services are available at the accommodation?

    The guest house is equipped with a lift.

  • How is internet provided at the Castilho Residence?

    Guests have access to Wi-Fi for free.

• Parking & Accessibility

  • What accessibility features are offered at the property?

    A lift at this accommodation provides step-free access between floors.

• Sightseeing & Attractions

  • What landmarks are situated near the hotel?
    • Luis de Camoes Square - only 1.6 km away from the accommodation.
    • Museu da Marioneta Puppet Museum sits 2.3 km away from the property.