Frequently asked questions

• Sightseeing & Attractions

  • What leisure facilities are available at Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels Of The World?

    This 5-star hotel features leisure facilities:

    • A shared lounge
    • Playground

• Wellness & Pool

  • What spa options does the smoke-free hotel offer?
    • Spa Facilities: a Turkish steam bath and a hot tub, plus a massage treatment.
    • Hands-On Treatments: a head massage, a couples massage, and a neck massage.
    • Wellness Services: a spa and wellness centre available at no extra cost.

• Location & Transportation

  • What are the nearest transport links to this hotel?
    • Rail Access: Rossio train station is about a 10-minute ride away.
    • Bus Connection: Jardim do Alto de Santo Amaro bus stop is 150 metres from the smoke-free property.
  • What airport transport is available at the property?

    5-star Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels Of The World provides shuttle service and area shuttle.

  • Where is this property situated?
    • Airport Drive: the 5-star hotel, 15 minutes from Humberto Delgado airport.
    • District: Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels Of The World is in Alcântara with one of the best views over the city's rooftops.

• Check-in/Check-out & Policies

  • What are the arrival and departure arrangements at this accommodation?
    • Arrival: check-in is possible from 15:00 to 23:59.
    • Late Arrival: late arrivals are available.
  • What are the policies for guests at the 5-star hotel?
    • Payment Flexibility: American Express, Mastercard, and Visa, in addition to other payment methods.
    • Cancellation Terms: free cancellation for stays at the hotel.
  • What taxes and charges apply at the accommodation?
    • Tourist tax: applicable.
    • Property tax: EUR 4.00.
    • Exemptions: children under 13.

• Dining & Breakfast

  • What are the dining options on-site and in the surrounding area?
    • The Venue: ValleFlor restaurant, on-site, specializes in local cuisine.
    • Nearby Favorite: Sabor a Nos serves Portuguese cuisine and is approximately a 5-minute drive away.

• Room & Bed Comfort

  • What in-room amenities does the 5-star hotel provide?
    • Room Dining: a mini-bar.
    • Utility and Comfort: an iron and ironing board as well as a writing table.

• Beach & Sports

  • What can guests do to stay active at the hotel?

    A fitness centre is available alongside fitness classes.

• Property Facilities & Services

  • What property services and facilities are available at this hotel?
    • On-Site Facilities: luggage storage and a restaurant available on-site.
    • Nearby Attractions: guests will find monuments.
    • Guest Comfort: the accommodation provides valet parking and concierge service.