Frequently asked questions

• Parking & Accessibility

  • What parking options are available at Epic Sana Lisboa Hotel?

    A car park and a charging station for electric vehicles are offered at this hotel.

• Sightseeing & Attractions

  • What recreational and leisure facilities are provided onsite at the property?
    • Facility Highlights: an infinity pool, a sundeck, and a shared lounge onsite.
    • Spaces & Activities: a movie theatre, along with live performances.

• Business & Events

  • What business facilities does the Epic Sana Lisboa offer?
    • Business Facilities: this smoke-free property provides conference facilities and a photocopy machine.
    • Meeting Spaces: this 5-star hotel features a business area.

• Wellness & Pool

  • What wellness options does this hotel have?
    • Spa Facilities: a traditional Hammam, a treatment room, and a sauna, plus body wraps, body scrub, and pedicure.
    • Hands-On Treatments: a head massage, a couples massage, and a facial massage.
    • Treatment Access: an additional charge applies to manicure.
    • Wellness Services: 6 treatment rooms available at no extra cost.

• Family & Pets

  • What facilities are provided for children at this accommodation?
    • Restricted Areas: children are not allowed in a sauna and a steam room.
    • Kids Dining: a children's menu.

• Location & Transportation

  • How can guests get around from the 5-star hotel by public transport?
    • Train Station: Rossio train station is around a 20-minute walk from the hotel.
    • Metro Station: Marques de Pombal underground station is 750 metres from the accommodation.
    • Bus Station Access: Subway Metro bus station sits a short way from this smoke-free property.
  • What transport connects this property and the airport?

    This 5-star hotel provides a bus shuttle.

• Check-in/Check-out & Policies

  • What are the check-in and check-out times at the hotel?

    The 5-star Epic Sana Lisboa provides check-in hours from 15:00 until 23:59.

  • What are the property policies at this property?
    • Flexible Rates: free cancellation options are offered.
    • Accepted Methods: Mastercard, Visa, and American Express, plus other payment methods.
    • Guest Facilities: smoking zones are available for guests.
  • What is the tax policy at the 5-star hotel?
    • Tourist tax: applicable.
    • Basic rate: EUR 4.00.
    • Exemptions: children under 13.

• Dining & Breakfast

  • What dining options are available on-site and nearby?
    • The Venue: Flor de Lis restaurant, on-site, specializes in Portuguese cuisine.
    • Nearby Favorite: Il Gattopardo serves Italian cuisine and is approximately 5 minutes' walk away.
  • What breakfast options are available to guests at this accommodation?

    In-room breakfast is available for some rooms.